FAQ

We know that leaving your pet at home can be difficult. Here are some of the most frequently asked questions and our best responses. We will love your pet like our own!

How do I get started?

Our services begin with a free initial consultation visit. Call our animal-loving staff today to arrange for your first meeting. You can also fill out the handy contact form, and we’ll be back in touch as soon as possible!

What services do you offer?

Stay at Home Pet Services offers several types of care–and we care for more than just pets! Be assured that your house–as well as your pets–will be well cared for while you’re away.

Our full range of services includes:

  • Vacation care & overnight care
  • Daily dog walking & dog park visits
  • Medication administration
  • House sitting, mail gathering, plant watering, & pantry re-stocking

What areas do you service?

We provide service for families throughout the Greater Cincinnati area, ranging from northern communities like Maineville all the way south to O’Bryonville. The following neighborhoods are part of our service area: Anderson, Hyde Park, Indian Hill, Maineville, Mariemont, Mason, and Loveland. We are happy to supply references if needed!

What pets do you care for?

We can cater to dogs, cats, birds, fish and more. Whatever type of pet you have, our team will provide loving care–including cuddling and tummy rubs. Our staff are all animal lovers who are passionate about what they do!

What are your rates?

Rates vary based on the type of care your home and pets require.

Our Ad-Hoc 24-hour pet care care rates are as follows:

  • Evening Meal & Walk 1 Hour – $31
  • Before-bed Walk .75 Hour – $26
  • Sleepover 8PM – 8AM – $80
  • Morning Meal & Walk 1 Hour – $31
  • Midday Walk .75 Hour – $26
  • Midday Kitty Visit .5 Hour – $21

Learn more about our rates, including rates for home care, by visiting our Services & Fees page.

How do I pay for service?

We accept payment via cash, check, PayPal and all major credit cards.

Do you offer any discounts?

Yes! We offer our customers—new and veteran–discounts on services, including:

  • Receive a free visit for referring a friend

Regular contracts or package services may be eligible for other discounts–talk to our team in Cincinnati to learn more.

What happens if I need to cancel my scheduled service?

Stay at Home Pet Services does offer partial refunds for services. The amount is determined by the window of time between your cancellation and your scheduled day of service. In general, for trips and vacations:

For trips and vacations:

  • If your trip is shortened before departure, a 48 hour notice is required to receive a reduced rate.
  • If your trip is cancelled with less than 72 hour notice, there is a charge of 50% of the fee.
  • If your trip is shortened after departure due to an emergency, we offer a 50% refund for the remaining days.
  • If your trip is shortened after departure for a non-emergency reason, NO REFUND is offered.
  • There is no refund on Holiday visits that are cancelled with less than 1 week notice.

We also keep specific refund policies for other services. To learn more, please visit our Services and Fees page.

Are you available during holidays?

Yes. And, we have extra service charges for the following holidays: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Years Eve.

The extra charges are:

  • Per Visit Rate – $3 extra per visit
  • Daily Rate – $10 extra per day